According to PwC’s Pulse Survey, July 2021 “Consumers’ shift to digital has accelerated dramatically.” Changing global dynamics have given rise to a digital evolution, forcing even the most traditional businesses to adapt and innovate their ecosystems.
At a time where consumers have more screen-time now than ever before, the expectations of seamless browsing, payments and other transactions are extremely high and it’s incumbent on businesses to make sure that they deliver a consistent and smooth user experience.
Function or Functional?
If your customers were made to choose between a product with functional options versus a function-rich one, which one do you think they would opt for?
No matter how your features stand up to your competitors, a reliable service or platform is a lot more valuable. Expected system behaviour, consistent performance, with negligible downtime (over a period of time) builds trust, keeping your customers happy with your brand and lowering the potential for churn. In a fiercely competitive marketplace – this may be an important differentiator.
Reliability Engineering can make this happen.
Reliability is defined as the ability of a system, software or platform to function under stated conditions for a specified period.
Your system, platform or software can’t always offer perfect reliability. They can fail for any number of reasons of which, most are known and can be addressed by tried and tested software engineering practices. However, outlier events, which are much harder to predict, can also occur. Through reliability engineering, the goal is to adopt a ‘continuous improvement’ approach in safeguarding against volatility, attacks, and failures while maintaining high availability and consistent performance.
Businesses today tend to view reliability engineering as an overhead cost to development or an additional layer of work that must be accounted for. The truth is, Reliability engineering not only helps organizations produce more reliable products, but it also informs maintenance teams on how to maintain them to:
- Increase MTBF (mean time between failures)
- Increase asset lifespan
- Decrease MTTR (mean time to recover)
In the long run, reliability engineering can help you save costs, reduce downtime, and build features faster, all while building trust with your customer.
The DBTEZ Advantage
The earlier companies prioritize adding reliability engineering to their systems, the easier and more cost effective it becomes.
At DBTEZ, we build for reliability across the product lifecycle: from design and development to operation and maintenance.We test for reliability issues right at the early stages and by doing so, we help organizations minimize future costs.
Reliability engineering is important because it nurtures continuous integration and delivery, application availability, and leads to positive customer experiences. Reliable applications not only make on-call responsibilities easier, but it’s also what your customers expect and what you need, to be successful.
Contact us to Build For Reliability